Dr. Brenda Zimmerman is a professor of Strategic Management at the Schulich School of Business at York University in Toronto. She is the founder and Director of the Health Industry Management Program for MBA students. She is also an Associate Faculty Member for the Social Innovation Generation at the University of Waterloo.
Dr. Zimmerman teaches leadership, change management, problem solving and creativity skills, strategy to MBA students and executives. Her work for the past few years has focused on applying lessons from chaos theory and complexity science to health care organizations and systems.Her primary research applies complexity science to management and leadership issues in organizations, especially health care or not-for-profit organizations, experiencing high levels of uncertainty and turbulence. Since 1996 the bulk of her research and teaching has focused on health care. She is a member of the Canadian Academy of Health Sciences chronic disease expert panel on Health System Transformation, sits on a committee of the Royal College of Physicians and Surgeons, advises the Canadian Public Health Agency for the Chief Public Health Officer’s Annual Report and is the Chair of Patient Safety and Quality for Mount Sinai Hospital.
She has been an invited speaker at organizations and conferences in North America and Europe. She has written articles, book chapters and a co-authored book on the topic of complexity and management in health care, “Edgeware: Complexity resources for Healthcare Leaders”. Her latest co-authored book, “Getting to Maybe: How the World is Changed” is a Canadian best seller published in 2006, published in Japan in 2008 and in Korea in 2009.
Previously at the Faculty of Management at McGill University in Montreal, she helped lead the McGill-McConnell master’s program for national voluntary sector leaders and was a module leader with the Internal Masters in Professional Management.
In addition to her complexity work, Dr. Zimmerman is a Chartered Accountant. She has been an advisor to the Auditor General of Canada and to the Canadian Institute of Chartered Accountants on control systems. She is also the author of a popular monograph on the implications of charities doing business or commercial ventures.